Customer service is a crucial aspect of any business, but especially for home improvement businesses that deal with complex and diverse customer needs. Whether you are selling products or services related to home improvement, you need to provide fast and accurate responses to your customers’ queries and issues.
However, customer service can also be challenging and time-consuming for your agents. They have to deal with a large volume of messages from different channels, find relevant information from various sources, and craft personalized and effective responses for each customer.
That’s why we are excited to introduce Agent Assist, a new feature that uses artificial intelligence (AI) to help your customer service agents respond to customers’ queries more efficiently and effectively.
What is Agent Assist?
Agent Assist is an AI-powered assistant that analyzes customers’ messages and suggests relevant and personalized responses for agents to use or edit.
How does Agent Assist work?
Agent Assist works seamlessly with the different channels inside your Channel Automation account such as SMS, WebChat, Facebook, Instagram, WhatsApp, and other 5 more channels.
Whenever a customer sends a message, Agent Assist will automatically scan the message and generate a suggested response based on the context and intent of the query.
The agent can then review the suggested response and either send it as it is or modify it according to their preference. Agents can also access additional information from Agent Assist by clicking on the icons next to the suggested response.
For example, if a customer asks about the details of their home renovation project, Agent Assist will suggest a response like “Hi [customer name], thank you for choosing us for your home improvement needs. The installer that will be coming to your home is John Smith for your Roofing and Windows installs. You can view the latest updates and photos here: [link].” The agent can then click on the icons next to the response to see more details about the customer’s profile, project history, product details, etc.
Alternatively, if a customer asks about available financing options for their home improvement project, Agent Assist will suggest a response like “Hi [customer name], we are happy to help you finance your dream home. We offer various financing options with competitive rates and flexible terms. You can check your eligibility and apply online here: [link].” The agent can then
What are the benefits of Agent Assist?
Agent Assist offers many benefits for both your agents and your customers in the home improvement industry. Some of them are:
- Improved efficiency: Agent Assist helps your agents save time by automating some of the repetitive and tedious tasks involved in customer service. Instead of spending time searching for information or typing long responses manually, Agent Assist provides them with ready-made responses that they can use or edit quickly.
- Improved quality: Agent Assist helps your agents provide better responses by using AI to analyze customers’ queries and suggest relevant and personalized responses. Agent Assist also helps your agents avoid errors and inconsistencies by providing them with accurate and up-to-date information.
- Improved satisfaction: Agent Assist helps your agents improve customer satisfaction by providing faster and better responses that address customers’ needs and expectations. Agent Assist also helps your agents build rapport and trust with customers by using natural language and personalization.
How can you get started with Agent Assist?
Agent Assist is available for our existing and new customers as part of your subscription. If you are already using our platform, you can activate Agent Assist from your dashboard or contact our support team for assistance. If you are not yet using our platform, you can request a free demo here: https://calendly.com/1leg/vicsun or contact our sales team for a demo.
We hope you are as excited as we are about Agent Assist and how it can transform your home improvement customer service experience. To learn more about Agent Assist and how it works, visit our website or contact us today at +1 (626) 695-8105.