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What is Omnichannel and how does it work?
May 6, 2024
Omnichannel refers to business approaches that leverage the advantages of multiple communication channels to carry out commercial operations, provide customer…
What are multichannel marketing strategies?
May 6, 2024
What is a multichannel strategy? When we talk about implementing a multichannel strategy, we are referring to defining the different…
Automating Success: Pros and cons of email and text marketing
May 6, 2024
Your business needs to keep up with how customers prefer to communicate. The challenge? Making sure your message cuts through…
What is growth marketing and how to apply it in your company?
May 6, 2024
Growth marketing, also known as growth hacking, refers to marketing techniques used to grow a digital product of a startup…
Targeted Marketing: Show your audience what it wants to see
May 6, 2024
Have you ever felt overwhelmed by ads that have nothing to do with you? That’s because many companies still spray…
Top 5 AI assistants Challenges for Businesses and How to Tackle Them
April 2, 2024
Challenge 1: Ensuring User Privacy and Data Security Navigating the minefield of data privacy: In an era where data breaches…
Interactive Voice vs Live Support: What’s Best for Consumer Needs?
April 2, 2024
Easy to Understand Breakdown What is Interactive Voice Response? Interactive Voice Response (IVR) is like having a helpful guide on…
Omnichannel vs. Multichannel: Which one is the Best Approach for Consumers
April 2, 2024
What is Multichannel Communication? In the multichannel world, imagine you're a juggler. Each ball represents a different channel: one for…
Bulletproof Your Business: The Essential Guide to SMS Chatbot Performance Evaluations
April 2, 2024
In the trenches of business, your tools can make or break your success. An SMS chatbot? It's not just a…
Improve Your Call Centre Conversion with Channel Automation’s Agent Chat Feature
October 25, 2023
1. Takeaways Unified Team Communication Channel Automation's Agent Chat feature empowers your teams to create chat groups within our platform,…
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