Form Fill and Run – Why Do Prospects Do This?
As a leads-based business, we have all experienced the phenomenon of a prospect showing interest then ghosting you shortly after. It’s baffling to think that someone would spend the time filling out a form and answering questions only to completely disappear moments later.
Automation is Nothing Without Strategy
The way customers interact with businesses is evolving, and companies must adapt to keep up with changing customer expectations. With the growing popularity of personalized experiences, the combination of text automation and omnichannel capabilities is becoming the next wave of customer service.
Beyond Speed to Lead
In today’s fast-paced business world, it’s easy to get caught up in the idea that speed is everything. We’re told that we need to move quickly to stay ahead of the competition, that we need to be the first to market, and that we need to be agile and adaptable in order to succeed.
Generating Compelling Content for Conversion
In today’s highly competitive business landscape, lead generation has become one of the most critical components of any successful marketing strategy.
3 Reasons SMS Messaging Works
The rise of SMS marketing and messaging in the call center industry is revolutionizing the way companies communicate with customers. Once, businesses relied solely on phone calls. Now, they can leverage the benefits of a text-based interface, which leads to an improved user experience and increased conversion rates.
How Agent Assist Can Boost Your Home Improvement Customer Service
Looking to improve your home improvement customer service? Check out Agent Assist, a new feature that’s part of Channel Automation, designed to enhance your customer support using artificial intelligence (AI). Agent Assist uses AI to analyze customer messages and suggest personalized responses for your agents to use or edit, as well as providing additional customer information such as profiles, order histories, product details, and FAQs. By streamlining your customer service process, Agent Assist can help your agents respond to queries more efficiently, leading to faster issue resolution and higher customer satisfaction. Learn more about Agent Assist and its transformative potential for your home improvement customer service experience.
10 Common Marketing Mistakes, Part 1
We’re about to enter 2023, which means inflation prices are going to start effecting how people interact with your business. Since the pandemic, it’s become increasingly more difficult to attract clients to commit to larger purchases. It’s time to be one of those businesses that can adapt to a changing climate. Let us help you get a jump start on your marketing by telling you what NOT to do in your marketing.
The Importance of Holiday Marketing
Rather than stressing about finances during Thanksgiving and Christmas, plan your marketing efforts well in advance. Content should be thought out well before it needs to be launched, leaving time for your team to take into account everything that goes into a campaign, as well as to prepare for any issues that may arise.
Texting Your Customers? Here are Some Tips to Keep in Mind
Texting customers can be a great way to keep them engaged and build relationships. But there are some important considerations before texting your customers.
Social Media
Email Marketing
SMS & Chat Automation
IVR Automation