Beyond Speed to Lead

Beyond Speed to Lead

In today’s fast-paced business world, it’s easy to get caught up in the idea that speed is everything. We’re told that we need to move quickly to stay ahead of the competition, that we need to be the first to market, and that we need to be agile and adaptable in order to succeed. 

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3 Reasons SMS Messaging Works

3 Reasons SMS Messaging Works

The rise of SMS marketing and messaging in the call center industry is revolutionizing the way companies communicate with customers. Once, businesses relied solely on phone calls. Now, they can leverage the benefits of a text-based interface, which leads to an improved user experience and increased conversion rates. 

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How Agent Assist Can Boost Your Home Improvement Customer Service

Looking to improve your home improvement customer service? Check out Agent Assist, a new feature that’s part of Channel Automation, designed to enhance your customer support using artificial intelligence (AI). Agent Assist uses AI to analyze customer messages and suggest personalized responses for your agents to use or edit, as well as providing additional customer information such as profiles, order histories, product details, and FAQs. By streamlining your customer service process, Agent Assist can help your agents respond to queries more efficiently, leading to faster issue resolution and higher customer satisfaction. Learn more about Agent Assist and its transformative potential for your home improvement customer service experience.

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10 Common Marketing Mistakes, Part 1

10 Common Marketing Mistakes, Part 1

We’re about to enter 2023, which means inflation prices are going to start effecting how people interact with your business. Since the pandemic, it’s become increasingly more difficult to attract clients to commit to larger purchases. It’s time to be one of those businesses that can adapt to a changing climate. Let us help you get a jump start on your marketing by telling you what NOT to do in your marketing.

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The Importance of Holiday Marketing

The Importance of Holiday Marketing

Rather than stressing about finances during Thanksgiving and Christmas, plan your marketing efforts well in advance. Content should be thought out well before it needs to be launched, leaving time for your team to take into account everything that goes into a campaign, as well as to prepare for any issues that may arise.

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Channel Automation seamlessly integrates with tools you already use.

Our flexible platform allows you to get the most out of the data you already have without additional development time

Social Media

Email Marketing

SMS & Chat Automation

IVR Automation

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