Improve Your Call Centre Conversion with Channel Automation’s Agent Chat Feature
Company and Press, Product
Vic Sun
Are you tired of juggling multiple platforms for your business communication needs? Channel Automation is here to streamline your processes with our innovative Agent Chat feature. In this video, we'll guide you through the main features of this powerful tool
1. Takeaways
Unified Team Communication
Channel Automation’s Agent Chat feature empowers your teams to create chat groups within our platform, eliminating the need for multiple communication tools.
Effortless Setup:
Admins can easily log in, access their dashboard, and set up chat groups to facilitate seamless communication among team members.
Live Chat Integration:
Stay on top of your live chat messages with all your bots conveniently listed in one place, ensuring you never miss an important conversation.
Flexible Group Management:
Creating and managing chat groups is a breeze. Add team members with a simple click, and remove them just as easily by toggling the slider.
Image Customization:
Personalize your chat space by selecting images from your library. If you’re unsure about the process, we have a walkthrough that can guide you on uploading images.
Work-Related Message Filtering:
Keep work-related conversations separate from casual chat with the notes feature, allowing you to focus on critical information.
Mute Sound:
Prevent incoming leads and chat notifications from becoming overwhelming by muting sound when needed.
Agent Tags:
Simplify team communication further with agent tags, located in the variable section on the right of your chat space. Tag team members effortlessly for improved collaboration.
Chat Deletion:
Admins have the ability to delete chats and modify chat members as required, providing control and organization.
Conclusions
Channel Automation’s Agent Chat feature simplifies communication by consolidating channels into one platform. With features like work-related message filtering, agent tags, and customizable chat spaces, our tool empowers you to optimize productivity and collaboration. Say goodbye to the chaos of managing multiple platforms and embrace a more efficient way of operating in the Call Centre conversion arena with Channel Automation.
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