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How Channel Automation helped an ecommerce company's agent response time significantly.
Dormeo
Dormeo USA, an e-commerce brand whose primary products are mattresses and mattress toppers, came to us seeking a solution for their Customer Care team. Scott Reid, CEO of Dormeo North America, explained how their rapid growth was revealing limitations of current software.
Read their storyHow Channel Automation increased a home improvement company's Set and Issue Rate
MODE Renovation
Channel Automation worked with Buyerlink, a lead generator, who agreed to help MODE and our team with collecting local leads for our team to convert on.
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Paramount Builders Call Center Revamp
Paramount Builders, Inc.
Paramount’s previous method of lead collection did not include detailed tracking and metrics of their call center team, and they were making outbound calls using a mix of Hatch, Five9, and personal cell phones. Leads entering their CRM were being marked incorrectly, and call center agents were not utilizing their work time effectively.
Read their storyHow Channel Automation increased conversion rates in less than 3 months
Everest Home Improvement
Everest Home Improvement reached out to the Channel Automation team with the goal of acquiring more leads for their home remodeling business. The Everest Team has great rapport with their community and were relying on referrals for their main lead flow.
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